RETURNS

~ Can I return my dress if I change my mind and decide that I don't like it anymore?

Unfortunately, no. You will find that all bridal stores share this same policy. Here's the reason why: Manufacturers will not accept returned merchandise. Wedding gowns and dresses are a specialty item; it is not merely a dress that you can buy in a department store, return it, and then have another shopper purchase that same garment. With wedding apparel, it is much more rare for a bride to order a specialty gown in a specific size and style, return it, and then have another bride want that same gown with those specifications.

~ What if I receive my dress and it is damaged?

This is an extremely rare incident. To date, we have not encountered this dilemma. We have heard this incident occur with other bridal stores. We give you a guarantee that your dress will be in satisfactory condition (see Our Guarantees). For quality control purposes, we will inspect each gown or dress that arrives from the manfacturer to confirm that everything is up to our high standards. Some things are completely out of our control such as what could happen during shipping. Once again, we stress that we have never had any problems with damaged garments. However, if this unlikely scenario does happen to you, we will gladly exchange the damaged item for the same exact style, size, and color as your initial order